Smart Fax — Support

Last updated: September 28, 2026

CONTACT US

Write to us at fax (at) smart-mobile-apps.com. Please tell us your device model, iOS version and app version, and describe what happened. Do not send us the documents you faxed unless we ask for them.

MANAGE OR CANCEL YOUR SUBSCRIPTION

Subscriptions are managed by Apple. On your iPhone or iPad, open Settings > your name > Subscriptions, choose Smart Fax and tap Cancel Subscription. To avoid the next charge, cancel at least 24 hours before the end of the current period. Deleting the App does not cancel a subscription. After you cancel, Premium stays active until the end of the period you have paid for.

If you reinstalled the App or use another device with the same Apple Account, tap "Restore" on the subscription screen in the App.

REFUNDS

Payments are processed by Apple, so refunds are handled by Apple, not by us. To request a refund, go to reportaproblem.apple.com, sign in with your Apple Account, choose the purchase and follow the instructions. Apple decides on refund requests.

MY FAX WAS NOT DELIVERED

Please check that:

— the number is a fax number, not a voice phone line, and includes the correct country code;
— the recipient's fax machine is switched on, connected and has paper, and the line is not busy;
— the destination is supported: faxes to satellite networks and known premium-rate numbers are blocked;
— your subscription is active, you have not reached your page limit (the App tells you if you have) and you have not reached a daily limit on faxes or pages;
— your device stays connected to the internet while the fax is being sent.

The status of each fax is shown in History; delivery can take several minutes. Pages of a fax that fails are returned to your subscription page limit, so you can try again. If the problem continues, write to us with the date and time of the fax and the destination country. Please do not send the document itself.

DELETE YOUR DATA

Your documents, fax history and settings are stored on your device: delete faxes in the App, or delete the App to remove them. To delete the data we hold on our servers, write to fax (at) smart-mobile-apps.com with the approximate date you installed the App or bought your subscription, your device model and, if you can, the sender number you used. The App has no accounts, so we will find the records we can, delete them and tell you what we did. Deleting the App does not delete data on our servers. For details, see our Privacy Policy.

REPORT A JUNK FAX

If you received an unwanted fax that was sent with Smart Fax, write to fax (at) smart-mobile-apps.com with the date and time you received it, the number it was sent to, and any sender name or number shown on the fax. We will investigate and may block the sender from using Smart Fax. Sending unsolicited advertising by fax is prohibited by our Terms of Use.